What is Smart Working?
Smart Working, Agile Working, Activity Based Working – all buzz words for the same thing: empowering your workforce to work how, where and when they are most productive.
It’s an integrated approach to HR, facilities and people management to drive real value and deliver quality services with a focus on productivity rather than presenteeism.
As Smart Working expert Denise Bryne says: Smart Working ‘can free its staff to "do work" anywhere and consequently itself benefit from operating from a small estate footprint and improve the work/life balance for their staff.’
Why now? What’s driving the Smart Working revolution?
For many services, it’s also the best way to effectively manage workforces under the pressures of estate rationalisation and reducing workplace overheads.
The Central Government Property Unit is moving departments out of their individual silos and into mixed departmental offices (‘Government Hubs’). The Naylor Review recommends the NHS can raise £5.7bn from reconfiguring and reducing the size of buildings and land - ‘improving services and delivering better value for money’. Collaboration between blue light services and combining stations has been ongoing for years.
What are the Smart Working challenges and other areas that our trainers will help with?
1. People, Workstyles and Stakeholders: Not all working arrangements work for all staff and all roles. Understanding how and where your teams work best is crucial for a successful Smart Working Strategy, as is understanding how remote working, desk space sharing or flexitime might affect your service user’s experience.
Our training expert Denise Bryne led a large HQ relocation programme at Greater Manchester Police, introducing Smart Working strategies to a workforce of diverse needs while meeting the police force’s service priorities.
Subsequently Denise has worked with several Public and Private Sector organisations to implement Smart Working and overcome challenges of meeting public services, improving work/life balance while reducing office footprint.
2. IT and Facilities: Whether mitigating concerns about data security or creating (physical or virtual) space and opportunities for team collaboration, the role of IT and facilities is crucial to a successful Smart Working programme. Jenny Baynes from North Yorkshire Council will detail their award winning approach to using technology to protect and enhance frontline services, as well as improve user experience, and support their staff.
3. Leadership and Cultural Change: Successful workplace transformation programmes must support staff to embrace new ways of working. Catherine Brown, the former CEO of the Food Standards Agency, will provide practical approaches to staff consultation and pilot schemes to enable Smart Working. The FSA’s 'Our Ways of Working' programme received special commendation at the TW3 Awards for leadership and was the runner up for the 2016 Culture and People Award.