What Does the Bespoke Training Process Look Like at ModernGov?

Designing effective training can feel a lot like trying to complete a puzzle. You might have all the pieces (people, policies, priorities) but unless they fit together properly, the full picture never quite appears.

That’s where ModernGov comes in. As your training partner, we’re often the final piece of the puzzle, helping to connect everything together. Our bespoke training programmes are designed to align with your organisation’s goals, context, and public sector environment.

Rather than forcing your team into a pre-made framework, we create customised training solutions that reflect your unique challenges and ways of working. Our bespoke training process follows five clear steps to ensure your team receives practical, relevant, and high-impact learning.

Contents:

Step 1: Consultation: Understanding Your Training Needs

Step 2: Bespoke Course Design

Step 3: Co-Developing Interactive Training Materials

Step 4: Flexible Training Delivery – In-Person or Virtual

Step 5: Evaluation, Feedback and Continuous Improvement

Step 1: Consultation: Understanding Your Training Needs

Start Now – Enquire

Every puzzle starts by understanding the picture you’re trying to create, and it starts with a conversation. When you enquire about our bespoke training programmes, you’ll first chat with one of our lovely in-house experts.

This initial conversation is simply a friendly, informal chat to understand your needs and explore how we can help.

Our team at ModernGov will:

• Take the time to listen to your needs, challenges and priorities

• Share practical public sector insights based on current trends

• Talk you through what other organisations within your sector are booking and prioritising this year

• Provide relevant testimonials and examples from similar organisations

• Carefully match you with an expert trainer who has the right experience to support your organisation and objectives

Meet Our Friendly In-House Training Experts!

Gemma Roberts

Gemma leads the sales team specialising in ModernGov’s training solutions for public sector organisations. With a strong focus on understanding client needs, she ensures teams receive tailored learning programmes that drive real results. Outside work Gemma enjoys a glass of wine with a book and spending time with her family.

 

Chris Clarke

Chris leads the account management team at ModernGov, building strong relationships with clients and ensuring their training needs are met with tailored solutions. With extensive experience in public sector sales, Chris is focused on delivering outstanding service and results. Outside work Chris enjoys cycling, his family and following rugby.

 

Ella Moore

Ella supports ModernGov’s clients by managing accounts and ensuring smooth communication throughout the training process. She is dedicated to providing excellent customer service and building lasting relationships. Outside work Ella enjoys baking, walking and family time.

 

As part of this stage, our in-house team will then arrange a consultation with one of our expert trainers (carefully selected to match your organisation and topic area). This meeting allows the trainer to explore your specific requirements in more detail, ask the right questions and begin planning a tailored training programme designed around your team.

The trainer will work with you to understand:

• Your organisational background, aims and learning objectives

• Delivery preferences and logistics, including virtual or face-to-face delivery, number of attendees and session timings

• Any specific requirements, accessibility needs or factors that may impact delegates’ ability to learn effectively

• Relevant case studies, policies, strategies or internal documents you’re happy to share to help provide context

• Real-life scenarios or challenges your team regularly encounters

• Any previous training your team has undertaken and what has worked well (or not)

• How success will be measured, including desired outcomes or changes following the training

Result?

By the end of this consultation stage, everyone has a clear understanding of your goals, enabling us to design a custom training programme that fits seamlessly into your organisation and delivers real impact.

We know Step 1 sounds quite detailed, but it’s the foundation for everything that follows. Once we’ve got this right, the rest is easy.

Step 2: Bespoke Course Design

Once the picture is clear, our expert trainers design a completely bespoke course outline.

Each element is carefully selected to support your goals and fit seamlessly within your organisation.

Unlike off-the-shelf options, our bespoke training solutions are created from the ground up, resulting in customised public sector training that is practical, relevant and focused on real-world application.

Step 3: Co-Developing Interactive Training Materials

A strong puzzle only works when the pieces connect. That’s why we collaborate with you to co-develop:

• Interactive learning materials

• Practical exercises and group discussions

• Real-world examples tailored to your sector and organisation

This collaborative approach ensures your bespoke training feels relevant, engaging and directly applicable to everyday roles.

Step 4: Flexible Training Delivery – In-Person or Virtual

With the pieces in place, we bring the training together through flexible delivery. Your tailored training programme can be delivered in-person or virtually, at a time that suits your team.

Our experienced trainers create inclusive, interactive sessions that support effective skills development training, whether your team is in one room or working remotely.

Step 5: Evaluation, Feedback and Continuous Improvement

The final piece of the puzzle is reflection. After delivery, we conduct a post-session evaluation to measure success and gather feedback.

This helps us assess:

• Learning outcomes and impact

• Engagement and relevance

• Opportunities for future development

This final step ensures your bespoke professional development training delivers lasting value and supports continuous improvement.

Enquire About Bespoke Training with ModernGov

If you’re looking for bespoke training, ModernGov offers tailored training solutions designed to fit your organisation perfectly.

Enquire today to book a training consultation and discover how our custom training programmes for teams can help complete the picture.