Coronavirus Update: New Course Dates for July and Beyond

With the Coronavirus pandemic either cancelling or postponing events in the UK, UMG have decided to postpone ALL open courses due to run between the 24th March and the 30th June so that you don’t miss out on attending. Our courses provide a range of both universal and role specific skills that are beneficial for any public sector and third sector professional, and with new dates ready for you to attend any of the below, you won’t miss out:


Along with our postponed courses, designed to give you an extra opportunities we have also launched some new courses, all CPD Certified and highly interactive to provide expert knowledge run by expert trainers:

Learn to map growth in your current job and organisation, and to think about strategies to support the development of your career. Start taking proactive decisions on what should come next by knowing your skillset and how to shape it in the most optimal way.

Establishing practical innovative strategies means organisations can transform the way they tackle challenges and opportunities. Whether it’s generating new ideas, finding more efficient methods of completing tasks or improving processes, learning simple but effective techniques can improve organisations approach to innovative thinking.

Utilise EI to improve workplace well-being and employee performance. Develop a greater level of self-awareness and empathy, alongside an understanding of key techniques to enhance personal resilience. Through a range of workshops and public sector focused case studies, this course will provide you with a range of tools and long-term skills to enhance your professional career, through a deeper understanding of yourself and your emotions.

Understanding your customers journey from start to finish enables you to create a tailored and enjoyable experience for each service user. Through measuring customer insights, organisations can refine current and future services, in turn saving effort and costs.  Customers are increasingly looking for value from the organisations that serve them and with budgets tightening each year, creating a strong Customer Experience Strategy is essential.


Get involved in the conversation!

Who inspires you? Share your opinion with us! We’d love to hear from you. You can tweet us using @UModernGov

If you would like to discuss any of the details you have read in this blog, please contact us on 0800 542 9440 or email

Contact our In-House Training team on or call 0800 542 9414

Can’t make the dates?

We can run this course for you In-House, at your organisation or a venue of your choice, on a date to suit you. Bringing your team together for a group training event is a great team-building exercise, and we work closely with you to develop a bespoke training agenda that is completely tailored to your organisation’s requirements.

Contact our In-House Training team on or call 0800 542 9414 to find out more.