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Introducing Our Top Writing Expert: Here’s The Proof

Whether you’re expressing ideas, defining goals, identifying problems or sharing solutions, effective workplace writing helps you build trust through clear and concise language in any situation.  

Here at UMG, we are proud and lucky to work with our top writing expert and Media and Communications specialist, Sue Calthorpe, for over ten years on various courses that have helped hundreds of delegates achieve greater writing skills.  

Watch the short video below to find out about Sue’s vast experience in the public sector and how she can help transform your written communication through our courses.  

Introducing Our Top Writing Expert: Sue Calthorpe 

Sue has worked in both the public and private sector to help organisations improve their report writing, complaint handling, promotional writing and how to communicate complex information to non-technical readers. 

Before setting up her own full-service communications company, which has been successfully established for 30 years, Sue worked as a regional and national newspaper journalist.  

Her work doesn’t just reside in the UK too, she trains internationally and has worked in France, Qatar, India and Bangladesh on a range of project involving written communication. 

As you would imagine, someone who has been in the industry for over 30 years must have worked with lots of clients. Well, you’re very right. Her most recent clients include the Home Office, the Law Society, Legal & General, HSBC, the Office for National Statistics, HMT and lots more.  

What Can You Expect From Sue’s Training? 

Whether its writing effective complaint responses, advanced minute taking or report writing, Sue’s aim for every training course is to leave you confident, equipped with tools and techniques and the knowledge of how to apply them in your workplace straight away. 

Not only is Sue highly knowledgeable and experienced, but she also strives to create a comfortable and open learning environment for everyone, no matter your job level or writing experience. With her invaluable feedback and ability to read the room, Sue’s training has had a serious positive impact on our delegates.  

Read on: Q&A with Sue Calthorpe on producing effective reports.

Why You Should Attend a Training Course With Sue? 

Sue knows us and our delegates, so she understands exactly why public sector professionals attend our courses and what they’re looking to gain. With this in mind, we could go on about how great Sue is, but see for yourself what previous delegates have said… 

“This is honestly one of the best one-day courses I have ever attended – Susan’s knowledge and know how are astounding.” – Head of Nursing, BCUHB. Course: Developing Effective Written Responses to Complaints in Healthcare 

“Great teacher! Engaging and huge knowledge base and experience. Very personable – remembered all our names!” – Policy and Parliamentary Officer, British Council. Course: Effective Briefings and Submission 

“I thought the trainer was exceptional. She was interactive, experienced and built a very good rapport with participants. The handouts will be very useful also.” – Senior Office, National Crime Agency. Course: Effective Briefings and Submission 

“Sue was so knowledgeable, engaging and excellent. Very useful examples used.” – Appeals and Complaints Officer, Goldsmith University. Course: Effective Written Responses to Complaints in Education 

“Fantastic course, trainer and facilitator. I am really pleased I attended the course and have learned new skills and techniques.” – Executive Assistant, Saint Francis Hospice. Course: Advanced Minute Taking 

Sue also works with us on our In-House courses, where we create bespoke agendas with your company to develop a cost-effective and practical course for the whole team at a time and place that suits you. Read more about our clients and their experiences with us. 

Secure Your Spot and Level Up Your Written Communication Skills 

Take your written communication skills to the next level with transformative techniques, expert feedback and knowledge on a range of written communication skills that can level up your work. Book now

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