What is "The Student Experience" and why is it so important?

What is the student experience?

The student experience encompasses the many different aspects of student life; academic and intellectual; social and emotional; and the growth of cultural, political, sporting and artistic interests.

Why is it so important?

Within an increasingly competitive, student-driven sector, higher education institutions face the challenge of enhancing student experience, supporting student engagement and measuring student satisfaction. Every year universities in the UK enrol over 2 million students, studying nearly 1,200 different subjects. Since the increase in tuition fees the demand for greater value for money has pushed the higher education sector to design better services for students

The solution?

At Understanding ModernGov we are holding an interactive one-day training course Improving Student Experience and Engagement on the Wednesday 15th June 2017 in Victoria, central London. This interactive, practical course will teach clear strategies and tools to measure student experience, learn how to utilise data to enhance experience and design better services.

Meet our chair:

Dan Derricott, School Operation Manager, University of Leicester.

Dan heads the professional services in the School of Education at the University of Leicester, with particular responsibility for strategic and financial planning. Until recently, Dan led the University of Lincoln’s central student engagement team which is focused on enhancing the student experience through more collaborative working with students as partners and producers.

Dan is co-authoring "Developing Student Engagement in Higher Education", a book that brings together current thinking on student engagement, due for publication by Sage in early 2017.

Dan currently serves as a member of the Higher Education Funding Council for Wales’ Quality Assessment Committee, an institutional and agency reviewer for quality assurance agencies around Europe and regular conference keynote speaker on student experience and engagement.

Meet our speakers:

Dr Camille B. Kandiko Howson, Senior Lecturer and Academic Head of Student Engagement, King’s College London.

Camille is involved in national higher education policy research on the student experience, working on Learning Gains research; student surveys, including NSS and UKES; student engagement and student expectations; and academic motivation, prestige and gender.

Camille co-wrote "The Global Student Experience; An international and Comparative Analysis" which was published by London: Routledge.

Jack Taylor, Students’ Union President, Newcastle University.

Jack’s role consists of representing over 25,000 students to the university and the wider public. As Students’ Union President, Jack sits on numerous committees and it is his role to advise and contribute to strategic decisions that will affect the students he represents.

Professor Suzanne Cholerton, Pro-Vice Chancellor (Learning and Teaching), Newcastle University.

Suzanne has responsibility for learning and teaching across all of the institution’s undergraduate and postgraduate provision and is committed to the enhancement of the student experience from recruitment to graduation and beyond. She is a Professor of Medical Education with interests in curriculum design and e-learning and has contributed to policy and practice in higher education at local and national levels.

Kate Little, Student Support Project Officer, University of Liverpool.

Kate is a Project Officer in Student Support at the University of Liverpool, where she manages university-level change projects in areas affecting students’ welfare. Kate has delivered training, workshops and presentations to the students’ union and university staff on a range of topics including academic support; assessment and feedback; analysing and using student feedback and effective student engagement.

Kate previously worked for the National Union of Students and The Student Engagement Partnership, where she ran a national project aimed at encouraging students’ unions to make better use of NSS data.

Interested in attending an Understanding ModernGov training course? Speak to a member of the team by calling 0800 542 9440 or email